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Don't Be Left Behind:  Build a Mobile Customer Service Strategy for 2013 and Beyond

The rise of smartphone adoption has many analysts in agreement that by 2014 more people will be accessing the internet over mobile devices than through desktops.  As smartphone adoption increases, so does the demand for mobile customer service. Read this whitepaper, sponsored by Voxeo, for highlights of ICMI's latest research and better understand the benefits of developing a mobile strategy that will take you through 2013 and beyond. 

This research was compiled from more than 400 survey respondents who answered questions related to their current activities and upcoming plans to around supporting customers directly through the mobile channel. Read the key findings now.

Key Findings from the Latest Mobile Research

You may also like the Voxeo whitepaper, Unified Self-Service: Delivering on the Value of Multi-Channel Customer Interactions.

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